What happens if you notice structural problems in your new house?

You’ve bought a new home, but now you’re noticing problems. What do you do next? In this blog, we’ll explore some of the routes to finding a fix, including a closer look at your rights following issues with a new build property.

Refer to the consumer code

According to Which, the first port of call for anyone discovering a structural issue in a new build property is to consult the Consumer Code for Home Buyers.

This is a code of conduct designed to help make buying a home more transparent and spark greater understanding between buyers and the builders who made the properties they live in.

The code includes a rigorous complaints system, so problems can be dealt with swiftly and effectively. If followed correctly, then the code should ensure you are given all the information you need about what sort of support you can expect in the event of a problem with your purchase.

This is a helpful document to know your way around before you move in, and to keep safe afterwards so you can always use it as a key reference point.

As part of the code, home buyers should be provided with details as to how they can contact the appropriate figures – and who they are – if they have a complaint about the structure of their home.

The code includes an advisory board that has representatives from organisations such as Citizens Advice and Trading Standards, to provide added reassurance.

What does the code cover?

The Consumer Code is applicable to home buyers who have purchased a new build property since 1st April 2010. The terms of the code are applicable to the original home buyer, and any later buyers of the property up to two years after the purchase.

A major attraction of buying a new home is the warranty that goes along with the property. These are usually around ten years in length for structural problems, but be sure to carefully read the fine print before you buy.

How do I fix the problem?

If you’re within the time limits discussed above, you should be able to claim on the warranty and receive support with fixing the structural issue at your property. It’s definitely worth carefully examining the appropriate paperwork to check what support you do (and don’t have), as this can prevent costly restorative work further down the line.


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